Fraud Operations Lead

• Oversee the operations of Detection and Investigation teams in identifying potential high-risk activities and accounts and performing in-depth investigation on suspicious activities/accounts.
• Oversee the operations of Detection and Investigation teams in identifying potential high-risk activities and accounts and performing in-depth investigation on suspicious activities/accounts.
• Design and implement fraud prevention strategies and processes necessary for minimizing risk of fraud.
• Set up Key Performance Indicators to ensure that the team’s productivity is measured accordingly.
• Recruit and train personnel to ensure an effective fraud operations unit.
• Ensure the team’s compliance with all laid down policies and procedures for operations

Job Requirements

• Bachelor’s degree in any related courses
• 7 - 10 years work experience preferably in Fraud Management for Debit Card and Digital Banking or Internet Banking
• Must have 3 - 7 years of People Management experience
• Strong People Management capability
• Must have good time management skills to handle BAU and strategic projects
• With good communication and interpersonal skills
• Has the ability to analyze complex processes, identify problems, and propose effective solutions