Fraud Operations Specialist

About the role

A leading financial institution is seeking an experienced Fraud Operations Specialist to join its growing Fraud Risk and Operations team. This role offers the opportunity to play a key part in fraud detection, prevention, operational excellence, and continuous improvement initiatives while working closely with business stakeholders, customers, and support teams. The successful candidate will contribute to fraud risk mitigation, operational governance, process enhancement, and strategic projects that strengthen fraud control capabilities and improve customer protection.

Key responsibilities

• Monitor, investigate, and identify fraudulent activities across various banking products and channels to protect customers and business assets.

• Support and oversee fraud operations activities to ensure adherence to regulatory requirements, internal policies, service standards, and operational controls.

• Conduct quality assurance reviews, sample checking, and call monitoring to maintain service quality and risk management standards.

• Investigate and resolve complex fraud cases, operational issues, and control-related incidents, escalating matters where appropriate.

• Collaborate with internal and external stakeholders to support fraud prevention initiatives, investigations, and risk mitigation activities.

• Analyze fraud trends, emerging threats, and operational performance data to identify risks and recommend control enhancements.

• Support projects and system enhancement initiatives, including digital transformation, AI solutions, workflow optimization, and fraud detection tool improvements.

About you

• Degree holder in Business Administration, Finance, Banking, Accounting, Risk Management, Statistics, Computer Science, Information Technology, or a related discipline.

• Experience in fraud operations, fraud investigations, fraud risk management, banking operations, financial crime, quality assurance, or a related field.

• Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment.

• Strong communication, presentation, and stakeholder management skills.

• Experience working with reporting, analytics, automation, or process improvement initiatives is highly advantageous.

• Familiarity with Microsoft Office tools, including Excel, Power Query, Access, VBA, Power BI, or similar data-analysis and automation solutions.

• Interest in leveraging technology, AI, and digital tools to improve operational efficiency.

• Proficiency in English and Chinese; Mandarin is an advantage.