Fraud Prevention Specialist

Your Mission

This is a company built for growth.

When you join exmox, you're stepping onto a global, highly competitive playing field, solving real problems in environments that push you beyond your comfort zone. You'll work on real systems at a big scale, building high-performing consumer products used by millions. We move fast, cut the noise, and focus on what actually matters, because in our industry, speed wins. We're rapidly scaling one of the most exciting innovations in mobile gaming: a rewarded user engagement and acquisition platform that helps publishers acquire and retain players through rewarding experiences. Our products are data-driven by design, powered by event-driven architectures, complex business logic, and quick feedback loops, with decisions informed by data and experimentation, not gut feeling.

As a Fraud Prevention Specialist at exmox, you will play a critical role in protecting our ecosystem, directly impacting the security and integrity of how millions of players interact with our products. You will work at the intersection of risk analysis and operational excellence, monitoring transactions and behaviors to minimize risk and prevent fraudulent activities.

You will join a collaborative team of fraud agents based in the Manila area, working closely with our Germany-based internal fraud team to maintain a secure, high-standard experience for our global community.

What You’ll Own

• Account & Payout Reviews: Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity.
• Risk Mitigation: Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks.
• Cross-Team Collaboration: Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets.
• Pattern Detection & Feedback: Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes.
• Data Integrity: Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail.

What You Bring

• Experience: Previous experience in a relevant field such as fraud operations, payments, customer support, or back-office operations: Experience investigating user fraud within mobile games, in-app purchases (IAP), or digital reward systems is a big plus.
• Analytical Mindset: Strong analytical thinking skills with a comfort level for working with data, numbers, and structured operational tasks.
• Language: Advanced proficiency in written and spoken English.
• Tools & Tech: Good knowledge of Excel or Google Sheets, with a proven ability to quickly learn and adapt to new digital tools and processes.
• Work Style: An independent, reliable, and highly organized approach to handling cases while maintaining strong collaborative communication with the team.
• Industry Interest: A genuine interest in online platforms, digital products, and the mobile gaming industry.

If you’re nodding along while reading this, that’s a good sign. Apply with your CV in English, we’re excited to meet you!

Details:

• Location: 100% Work from Home (must be based in Metro Manila).
• Shifts: Full-time (40h/week) on rotating shifts from Monday to Sunday, between 8:00 AM and 10:00 PM PHT, with 2 days off per week. Overtime hours are possible based on business needs.
• Public Holidays: Working on public holidays may be required on an as-needed basis.
• Equipment: We’ve got you covered - all necessary work hardware will be provided.
• Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.

How We Win

• Speed is the feature. Speed beats rocket science. We move fast, test fast, and multiply our pace with AI, because action creates information and small wins compound. A fast failure is a lesson we learn from, a slow one is a problem we can't afford.
• Focus on the essential. Done is better than perfect. We stay focused on what actually moves us forward and protect people's time from anything that doesn't. We're direct in how we communicate too, no rambling, no unnecessary detail.
• See it. Own it. Solve it. The first to see it is best placed to fix it. We're not a place for comfort, we're a place for doers. "Not my job" isn't in our vocabulary, if you spot something, you help make sure it gets solved.
• Respect others. Trust multiplies. Respect is non-negotiable. We disagree with ideas, never with people. Trust here is built the same way it is anywhere, through consistency, a thank you, a moment of listening, and owning your mistakes.
• Perks that help you focus on what matters. Transport subsidy, learning budget, wellness and gym, workation, bi-weekly team lunches, and more. The perks are great, but the real reason people join and stay is the challenge, the ownership, and the drive to win together.