Fraud Representative

Our Fraud Representative will provide clerical and administrative support to the Fraud Department. Responsibilities include data entry, filing, maintaining, monitoring, tracking, and following up on numerous fraud issues within fraud software and various reports. Our Fraud Representative will also serve as the initial contact for concerns pertaining to fraudulent activity.

A DAY IN THE LIFE OF A FRAUD REPRESENTATIVE INCLUDES:

• Provide support on fraud issues within the Credit Union’s operational practices.
• Serve as initial contact concerning activity that pertains to fraudulent activity.
• Assist in preparing supporting notes and documentation for fraud cases and disputes.
• Prepare regular reports on fraud incidents, trends and patterns for management.
• Perform other job-related duties as assigned.

FRAUD REPRESENTATIVE SKILLS AND QUALIFICATIONS INCLUDE:

• 1 year of financial institution or clerical experience.
• High school diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Proficiency in Microsoft Office products, especially Excel.

OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:

• Work Schedule
• Monday – Friday
• 8:00 am – 5:00 pm
• Travel
• Travel is rarely necessary for this position.
• Work Site Location
• All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816

WHY SHOULD YOU JOIN THE PELICAN TEAM?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.