Fraud Representative (Morning Shift)

About the Company

A fast-growing, privately held third-party logistics (3PL) company is seeking a Fraud Representative to join its team. The organization specializes in transportation management and supply chain solutions, leveraging technology, industry expertise, and innovation to provide exceptional service to its customers. With a strong presence in the logistics industry and continued expansion, the company offers a dynamic, collaborative, and results-driven work environment.

What We Are Looking For

We are looking for motivated professionals with grit, integrity, attention to detail, and a strong desire to succeed.

As a Fraud Representative , you will play a critical role in protecting the organization by preventing, detecting, and investigating fraudulent activities involving carriers and dispatchers. This position requires excellent analytical skills, strong communication abilities, and the capacity to manage multiple priorities in a fast-paced logistics environment.

Responsibilities

• Validate carrier and dispatcher information and documentation.
• Monitor carrier activity and identify potential fraud risks.
• Investigate suspicious transactions and escalate issues when necessary.
• Track shipments and communicate with drivers to ensure on-time pickups and deliveries.
• Coordinate freight movements using the company's Transportation Management System (TMS) and other logistics platforms.
• Verify Bills of Lading (BOLs), freight charges, and resolve payment discrepancies.
• Maintain accurate shipment and investigation records.
• Communicate with customers, carriers, and internal teams to resolve issues and minimize operational risks.
• Monitor time-sensitive loads and proactively report delays.
• Perform other related duties as assigned.

Requirements

• Advanced English (spoken and written) – Required .
• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 1–3 years of experience in logistics, customer service, dispatch, call center, fraud prevention, or related fields.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Experience with billing, invoicing, or accounts support is a plus.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Google Workspace and Microsoft Office.
• Positive attitude with a collaborative, solutions-oriented mindset.

Benefits

This opportunity offers more than just a job—it provides the chance to build a rewarding career with a growing logistics organization. Employees enjoy a collaborative culture, competitive compensation, professional development opportunities, and the ability to make a meaningful impact in a fast-paced industry.

Please note: CVs must be submitted in English.

Apply today and become a key player in our success!