Fraud Risk Strategy, Detection and Resolution

Job Overview

This role is responsible for identifying emerging fraud risks, leading incident investigations, coordinating fraud remediation, and enhancing fraud prevention capabilities while ensuring regulatory compliance and customer protection across credit cards, cash cards, and digital channels.

Key responsibilities

• Monitor, investigate, and resolve fraud incidents across credit card, cash card, mobile application, phishing, social engineering, account takeover, and unauthorized transaction cases, ensuring timely containment and resolution.
• Analyze fraud patterns, emerging threats, and loss trends to identify control gaps, recommend risk mitigation actions, and support the development of fraud detection and prevention strategies.
• Manage fraud complaints and regulatory escalations, including cases from regulators, executive channels, dispute investigations, and customer protection activities, ensuring compliance with applicable regulatory requirements and service standards.
• Collaborate with cross-functional stakeholders including Risk, Operations, Compliance, Legal, AML, Technology, and Business teams to implement fraud controls, support investigations, manage litigation requests, and strengthen enterprise fraud risk management.
• Prepare fraud management reports, dashboards, and risk insights for management and governance committees, while supporting fraud awareness initiatives, policy enhancements, and continuous improvement programs.

Qualifications

• Bachelor's or Master's degree in Finance, Business Administration, Risk Management, Economics, Data Analytics, Criminology, Information Security, or a related field.
• Minimum 4-7 years of experience in Fraud Risk Management, Fraud Investigation, Financial Crime, AML, Dispute Management, Credit Risk, or Banking Operations.
• Strong knowledge of fraud typologies, digital fraud trends, card fraud, mule account activities, fraud investigation methodologies, and regulatory requirements within the financial services industry.
• Experience in root cause analysis, incident management, case investigation, fraud monitoring, and stakeholder management across multiple functions.
• Strong analytical, problem-solving, communication, and report-writing skills with the ability to present findings and recommendations to senior management.
• Proficiency in data analysis tools, reporting systems will be an advantage.
• Ability to work effectively in a fast-paced 24x7 fraud risk environment and manage high-priority incidents under tight timelines.