fre

Position: Customer Relationship Executive (CRE)

Gender: Female candidates only

Location: jaipur - mi road , bais godam c scheme

Job Type: Full-time

Department: Client Relations / Customer Support

timings - 10;30-8;00

Role Overview

We are seeking a clear, articulate, and customer-focused Female Customer Relationship Executive (CRE) to join our team. In this role, you will be the primary point of contact for our clients, responsible for managing client interactions, addressing queries, building positive long-term relationships, and ensuring a seamless client experience. High proficiency in English communication (both verbal and written) is mandatory.

Key Responsibilities

• Client Interaction & Engagement: Act as the main liaison between the company and clients, handling inbound and outbound calls, emails, and meetings.
• Relationship Management: Build, maintain, and strengthen trust-based relationships with new and existing clients.
• Query & Issue Resolution: Timely respond to client inquiries, provide accurate information, and resolve complaints or issues efficiently.
• Client Onboarding & Support: Assist new clients through the onboarding process and guide them on company products/services.
• Feedback Collection: Gather client feedback and coordination with internal teams to continuous improve service quality.
• Documentation & Reporting: Maintain accurate records of client interactions, correspondence, and feedback in the CRM database.

Key Requirements & Qualifications

• Gender: Female candidate required.
• Education: Bachelors degree in Business Administration, Communications, Marketing, or a related field.
• Experience: [0-2 years / 2+ years] of experience in customer service, client relationship management, or front-desk administration.
• Language Skills: Fluency in English (verbal and written) is mandatory. Outstanding tone, grammar, and articulation.
• Interpersonal Skills: Warm personality, active listener, empathetic, and strong negotiation/problem-solving abilities.
• Technical Skills: Basic knowledge of MS Office (Excel, Word) and familiarity with CRM software is an added advantage.

Key Competencies

• Excellent telephone etiquette and professional demeanor.
• Strong multitasking and time management capabilities.
• Ability to stay calm and composure under pressure or when handling difficult client situations