Fred's West 4th | General Manager

General Manager – Freds Kitsilano

Location:Kitsilano, BC

Position Type: Full-Time, Salaried

Reports to: Director of Operations

About Freds

Freds is a community-driven restaurant focused on warm, attentive service, ingredient-focused food, and a welcoming, well-run environment. As part of the broader Catalog Hospitality group, Freds operates with strong systems, clear financial accountability, and a people-first leadership approach.

The Role

The General Manager is fully accountable for the day-to-day restaurant operation, team leadership, guest experience, and financial performance of Freds Kitsilano. This is a hands-on leadership role requiring strong floor presence, operational discipline, and a clear understanding of how decisions impact labour, costs, and profitability.

Key Responsibilities

Operations & Guest Experience

• Lead daily restaurant operations with consistent floor presence
• Ensure exceptional guest experience at all times
• Maintain brand standards, cleanliness, and service excellence
• Oversee scheduling, service flow, and shift execution
• Address guest feedback professionally and proactively

Leadership & People Management

• Hire, train, coach, and develop FOH leadership and team members
• Build a positive, accountable, and respectful team culture
• Conduct regular performance check-ins and coaching conversations
• Manage disciplinary issues in line with company policies and BC labour standards
• Lead by example and set clear expectations

Financial & Business Accountability

• Own restaurant P&L performance
• Manage labour targets and scheduling efficiency
• Oversee inventory counts, ordering, and cost controls
• Review sales, labour, and cost trends and take corrective action
• Ensure all required reporting is completed accurately and on time

Systems & Compliance

• Ensure accurate use of POS, inventory, and scheduling systems
• Uphold health & safety standards and regulatory compliance
• Follow internal controls for cash handling, inventory, and payroll
• Execute company initiatives and operational improvements

What We’re Looking For

• 3+ years experience as a General Manager or Senior Restaurant Leader
• Strong understanding of restaurant financials (labour, COGS, controllables)
• Proven ability to lead, coach, and hold teams accountable
• Confident decision-maker with a calm, professional leadership style
• Highly organized with strong follow-through
• Experience working in structured, multi-unit environments is an asset
• Passion for hospitality and community-focused restaurants

Why Join Us

• Clear expectations and strong operational support
• Opportunity to lead an established restaurant with room to grow
• Part of a growing hospitality group with long-term career opportunities
• Competitive compensation and performance-based incentives
• A leadership team that values accountability, respect, and sustainability