Freehand Export Customer Service (Freight Forwarding)

• Coordinate all Sea and Air Freight activities, including booking, documentation, billing and shipment tracking.
• Communicate on daily basis with Shipping Lines, Airlines, Clients, Sales and Oversea Agent Offices.
• Ensure correct billing and costing after shipment departure.
• Maintain accurate records of export transactions, documentation and shipment details.
• Resolve issues or discrepancies that may arise during the export process, such as documentation errors, vessel delays or customs issues.
• Develop and maintain strong relationships with Clients.

Qualifications:

• Bachelor’s degree in Logistics or related field.
• 2-3 years of experience in Forwarding industry (preferred).
• Strong communication skills, problem-solver, able to work under pressure.
• Good command in spoken and written English.