Freelance Chat Engagement Agent | Permanent WFH

Position Title: Chat Engagement Agent (Freelance)

Permanent WFH | Open for fresh graduates/no experience | FULL TIME

Provide real-time customer support via chat platforms, ensuring timely and accurate responses to client inquiries.

Responsibilities:

• Respond to subscriber messages
• Engages chat conversations with subscribers to ensure that they maintain their subscription with the platform
• Escalate complex issues to higher-level support or management
• Maintain accurate records of customer interactions
• Follow communication scripts and guidelines to ensure consistency
• Meet daily/weekly performance metrics (response time, resolution rate, customer satisfaction)

Qualifications:

• MUST HAVE Strong written communication skills in English (AU, UK, US)
• Excellent fluency in English is required to deliver exceptional customer service
• Ability to multitask and manage multiple chat conversations simultaneously
• High school graduates, fresh grads welcome
• No experience required
• Must have device for remote work

Technical Requirements

1. Computer/Laptop:

• Minimum 8GB RAM 
• Dual-core processor or higher (Intel i3/i5, AMD Ryzen, etc.)
• Windows 10 or higher / macOS

2. High-Speed Internet:

• Minimum 10 Mbps download and upload speed
• Wired (Ethernet) connection preferred over Wi-Fi

3. Webcam/Headset with Microphone

• Required for training sessions, video calls, and monitoring (as applicable)

Compensation (Freelance):

• ₱17k salary package (FIXED) + night differential + performance bonus (for FULL TIME)
• Device Allowance

Schedule:

• Work From Home, shifting 24/7
• Must be available to work rotating day and night shifts within our 24/7 operation
• Training onsite (IT Park, Cebu City) (2 weeks), then full WFH
• Mandatory attendance at the 1-week onsite training programme in Cebu City is required