Freelance Operations Specialist - E-commerce

Join a dynamic premium activewear start-up as a freelance e-commerce operations specialist, supporting the pre-launch, launch, and early post-launch phases of a new DTC brand. This remote, part-time role is ideal for professionals experienced in e-commerce operations, particularly within fashion, DTC, or cross-border markets. You will play a key role in establishing robust operational processes, ensuring seamless order management, and delivering an exceptional customer experience during a critical growth period.

Deliverables

• Oversee Shopify store operations, ensuring product, SKU, and inventory accuracy
• Monitor orders and payments, coordinating with 3PL and courier partners for timely fulfilment and delivery
• Manage shipping workflows, returns, exchanges, and customer issue resolution
• Test and validate launch readiness, identifying and addressing operational gaps
• Develop and maintain SOPs, trackers, and a weekly operational dashboard
• Recommend and implement cost-effective process improvements
• Support ongoing operational needs as the business scales

Requirements

• Proven experience in e-commerce operations, ideally with Shopify and 3PL integrations
• Background in fashion, DTC, or cross-border e-commerce preferred
• Strong understanding of order management, fulfilment, shipping, and returns processes
• Familiarity with UAE/GCC e-commerce landscape is an advantage
• Excellent organizational and problem-solving skills
• Ability to create clear SOPs and operational trackers
• Strong communication skills and attention to detail
• Comfortable working remotely, part-time (5–8 hours per week)
• Available for an initial three-month contract, with potential for extension

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