Freelance Software Engineer

Join a dynamic activewear start-up as a freelance E-commerce Operations Officer, supporting the launch and early-stage operations of a premium DTC brand. This part-time, remote role is ideal for professionals experienced in e-commerce operations, particularly within fashion, apparel, or beauty sectors. You will play a pivotal role in ensuring seamless order processing, fulfillment, and customer experience as the brand transitions from pre-launch to commercial activity.

Deliverables

• Oversee Shopify operational readiness, including product, SKU, and inventory setup and accuracy.
• Monitor orders and payments, ensuring timely processing and issue resolution.
• Coordinate with 3PL partners and couriers for shipping across UAE, GCC, and international markets.
• Reconcile orders, inventory, and 3PL records to maintain operational accuracy.
• Develop and implement SOPs, trackers, returns workflows, and a weekly operational dashboard.
• Troubleshoot operational issues with external providers and technical support.
• Recommend and implement cost-effective process improvements.

Requirements

• Proven experience managing Shopify-based e-commerce operations.
• Strong understanding of 3PL fulfillment, inventory management, shipping, and returns processes.
• Experience with DTC brands, preferably in fashion, apparel, or beauty.
• Familiarity with UAE/GCC and cross-border shipping logistics.
• Ability to create clear SOPs and operational trackers.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication skills and ability to work independently.
• Remote availability for approximately 5–8 hours per week.
• Immediate start preferred; potential for longer-term engagement.

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