FREIGHT & FORWARDING EXECUTIVE

About the role

The Freight Forwarding Executive is responsible for managing customers' day-to-day logistics requirements, coordinating shipments, and ensuring smooth communication between customers, overseas agents, carriers, customs, transporters, warehouse teams and internal operations. The role requires hands-on experience in freight forwarding, import/export documentation, shipment coordination and customs clearance, with a strong focus on customer satisfaction, accuracy and timely delivery.

Key responsibilities

• Serve as the primary point of contact for customers on shipment-related matters
• Receive and process customer booking and shipment instructions
• Provide customers with regular updates on shipment status, ETA/ETD, delivery arrangements and potential delays
• Coordinate with operations, warehouse, transport, shipping lines, airlines and overseas agents to ensure smooth shipment movement
• Handle customer enquiries, complaints and service-related issues promptly and professionally
• Coordinate air freight, sea freight and/or land transportation shipments
• Prepare and verify shipping and forwarding documentation
• Monitor shipment schedules, vessel/flight arrivals, transhipments and delivery status
• Coordinate and monitor import and export customs clearance activities
• Prepare, check and submit customs-related documentation and declarations

About you

• Hands-on experience in freight forwarding
• Experience in import/export documentation
• Experience in shipment coordination and customs clearance
• Knowledge of applicable Malaysian customs and import/export requirements