Freight Coordinator

Brief Summary: The Freight Coordinator is responsible for coordinating freight activity, producing timely and accurate freight quotes, managing freight claims, supporting customer and internal stakeholder needs, and driving continuous improvement within freight and logistics processes. This role supports Afton customers by partnering with internal teams, carriers, and freight partners to ensure shipments are quoted, executed, tracked, and resolved in a cost-effective and service-focused manner.

ACTIVITES/TASKS

• Quote freight for all customers, including internal quote requests from sister companies as needed.
• Coordinate with internal teams, customers, and carriers to gather accurate

shipment details, evaluate freight options, and provide quotes that balance cost, timing, service level, and customer requirements.

• Manage all freight claims from initiation through resolution, including

documentation, follow-up, escalation, recovery tracking, and efforts to recover the maximum amount possible.

• Track freight claim performance and recovery metrics, report trends, and identify
• opportunities to reduce claim frequency, product damage, shipping errors, and related costs.
• Develop, improve, and maintain processes, templates, tools, and reporting methods that enable faster, more consistent, and more accurate freight quotes.
• Lead continuous improvement efforts within freight and logistics processes,

including tracking issues, analyzing root causes, reporting results, implementing countermeasures, and monitoring effectiveness.

• Review, organize, and manage freight contracts, including rate agreements, terms,

carrier commitments, renewal timing, and compliance with agreed pricing structures.

• Monitor carrier performance, freight costs, claim trends, quote accuracy, and service reliability to support operational decisionmaking.
• Partner with shipping, customer service, sales, operations, and finance teams to

resolve shipment exceptions, billing discrepancies, service issues, and freight- related customer concerns.

• Maintain accurate freight records, quote history, carrier documentation, claim files, contracts, and reports in designated systems and shared files.
• Other duties as assigned.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Regularly required to stand, walk, bend, stoop, reach with hands and arms, talk, hear, and perform handson production work in a manufacturing facility.
• Employee will frequently lift, carry, push, pull, and/or move product, materials, tools, and equipment.
• Manufacturing/factory setting may include exposure to heat, cold, dust, noise,

vibration, moving equipment, forklifts, chemicals, odors, and other production- related conditions.

• Must follow all safety rules, use required personal protective equipment, and help promote a clean, organized, and hazardaware work area.
• Ability to lift and carry 70lbs on a regular basis with or without reasonable

accommodation

PROFESSIONAL COMPETENCIES DESIRED

• High school diploma or equivalent required; associate or bachelor’s degree in supply chain, logistics, business, or a related field preferred.
• Prior experience in logistics, freight coordination, shipping, transportation, supply chain, customer service, or related operations preferred.
• Experience obtaining freight quotes, working with carriers, reviewing freight invoices, or managing claims is strongly preferred.
• Strong proficiency with Microsoft Excel and common business systems; experience with ERP, TMS, carrier portals, or freight platforms preferred.
• Strong communication, followup, organization, analytical, and problemsolving skills.
• Ability to manage multiple priorities, meet deadlines, resolve exceptions, and maintain accuracy in a fastpaced environment.
• Ensures freight information, quotes, claims, contracts, and records are complete and reliable.
• Responds promptly to internal and external customer needs and supports service commitments.
• Identifies recurring issues, recommends improvements, and follows through on corrective actions.
• Uses data, trends, and metrics to improve freight performance and reduce preventable costs.
• Works effectively with internal teams, carriers, and customers to resolve issues and improve logistics outcomes.
• Authorized to work in the United States without sponsorship

About Acoustical Solutions LLC

Founded in Richmond, Virginia, in 1989 by Michael Binns, Acoustical Solutions has become an industry leader in acoustical products and customized sound and noise-control solutions. Drawing on Michael’s early recording-studio experience and architectural acoustics expertise, the company built a broad product portfolio for studios, classrooms, worship facilities, manufacturing plants, etc. Its growth reflects deep technical knowledge, integrity, practical solutions, and lasting client relationships. Today, acoustical specialists serve customers worldwide and address nearly every type of facility and noise challenge. Our Culture At Acoustical Solutions, teamwork defines our culture. Staff take pride in their work, building close friendships, as well as leardning and growing daily. Giving Back The company strengthens its community through employee service, sustainable-material initiatives, support for local food banks, museums, arts organizations, civic groups, and cancer research.