Freight Coordinator / Customer Service Coordinator

Location: Davao City, Davao del Sur (Work from home)

Job type: Full-time

Pay: PHP 15,000 per month plus 13th month pay. Paid on the 15th and 30th.

Description:

Bag Boys is a New Zealand supplier of bagged landscaping and building products, and we are growing. Our freight coordinator keeps trucks, stock and customers moving, and we are looking for her replacement to join our small, friendly Philippines-based team.

What you will do

• Book trucks and freight every morning using our daily booking spreadsheet
• Create purchase orders in Unleashed for incoming stock and freight
• Phone carriers and suppliers to confirm ETAs and availability
• Answer customer and branch questions about deliveries and arrival times
• Keep our yard team and managers updated when plans change

Your hours (please read) Monday to Friday, 8:30am to 5:30pm New Zealand time. That is 3:30am to 12:30pm Philippines time from now until April, and 4:30am to 1:30pm for the rest of the year. Some Saturday mornings, about 3 hours, when we have trucks booked. If an early start does not suit you, this is not the right role, and we would rather you know now.

You are

• A confident, friendly speaker on the phone, with clear English
• Organised, careful with detail, and calm when a truck is running late
• Comfortable in Excel
• Equipped for remote work: a reliable computer, a good headset, stable internet, a quiet space and a power backup

Nice to have

• Experience in logistics, freight, dispatch, shipping or courier work
• Customer service or call handling experience
• Used inventory software before

No experience with Unleashed? No problem. Full training is provided. We care more about attitude, phone manner and attention to detail than a perfect CV.

What we offer

• PHP 15,000 per month, 13th month pay, paid twice a month
• Work from home with a New Zealand phone number provided (calls made through your computer)
• Full paid training and a clear role with real responsibility
• A supportive NZ management team

To apply: Send your CV and a short cover letter. In your cover letter, please tell us:

• Can you work 3:30am to 12:30pm Philippines time Monday to Friday (4:30am to 1:30pm from April), plus about 3 hours on some Saturdays?
• What computer, headset and internet do you have, and what is your backup if the power or internet goes down?
• Do you have any logistics, freight, dispatch or customer service experience? Tell us what you did.
• How comfortable are you in Excel: basic, comfortable or advanced?
• A truck due at 10:00am NZ time has not arrived by 11:30. What do you do?
• When could you start?

We are hiring quickly, so apply now. Applications without a cover letter will not be considered.

Pay: Php14,000.00 - Php15,000.00 per month

Work Location: Remote