Freight Customer Service Representative

About the RoleWe are seeking a Freight Customer Service Representative to join a growing freight and logistics team on a permanent full-time basis.

This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, working in a fast-paced environment and building strong relationships with customers. Experience in freight, transport or logistics is highly regarded, but not essential.

Key Responsibilities

• Handle customer enquiries professionally across phone, email, and live chat
• Monitor shipment progress and keep customers informed of important delivery updates
• Communicate with carriers and relevant stakeholders to investigate and resolve delivery issues
• Ensure customer and shipment information is accurately maintained across Cargowise system
• Collaborate with internal teams to coordinate solutions and deliver a high level of customer service
• Develop and maintain positive customer relationships through proactive communication and regular follow-up
• Effectively manage competing priorities and respond promptly to urgent customer and delivery matters

About YouWe are looking for a customer-focused professional who demonstrates:

• 1–2+ years of experience in customer service
• Excellent verbal and written communication skills
• A strong customer-first mindset and a natural ability to resolve problems
• High attention to detail with strong organisational and time-management skills
• The ability to stay composed, professional and solution-focused in a high-pressure environment
• Confidence working with technology and the ability to quickly learn new systems
• A proactive, reliable and collaborative approach to working within a team

Minimum Reqiurements

• Full wroking rights in Australia
• Currently you are based in Sydney
• No sponsorship
• 5 days onsite
• Able to commute to the office by either your own car or public transport
• Cargowise system

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit www.hoban.com.au/adjustments for additional contact details.