Freight Executive

Position Overview

The Freight Forwarding Executive is responsible for managing and coordinating day-today

freight forwarding operations, ensuring shipments are processed accurately,

eficiently, and in compliance with company procedures and Malaysian Customs

requirements.

The role involves coordinating with customers, shipping lines, airlines, transporters,

customs authorities, warehouses, overseas agents, and internal departments to ensure

smooth movement of import and export shipments from documentation through final

delivery.

Key Responsibilities

1. Import & Export Operations

• Coordinate and monitor end-to-end import and export shipments by sea, air,
• and land.
• Handle FCL, LCL and airfreight shipments from pre-alert/documentation through customs clearance and final delivery.
• Review shipping documents including Commercial Invoice, Packing List, BL/AWB, Delivery Order, Certificate of Origin and other relevant documents.
• Coordinate shipment arrangements with customers, shipping lines, airlines,overseas agents, transporters and warehouses.
• Monitor vessel/flight schedules, ETA, ETD, transhipment and shipment status.
• Follow up on Delivery Order (DO), EDO, manifest, cargo release and other required documentation.
• Arrange transportation, container collection, delivery and empty container return.
• Monitor shipment milestones and ensure timely delivery.

2. Customs Clearance

• Prepare, verify and coordinate customs declarations including K1, K2, K3, K8, ZB1 and other applicable customs declarations.
• Ensure customs documentation and declarations comply with Malaysian Customs requirements.
• Coordinate with Customs officers and relevant authorities on customs queries, inspections, approvals and cargo release.
• Monitor customs duties, taxes, permits, licenses and other regulatory requirements where applicable.
• Follow up on customs queries and ensure issues are resolved within the required timeline.
• Maintain proper records of customs declarations and supporting documents.
• Support AEO, LMW, bonded warehouse, GBA, FIZ and other customs-related operations where applicable.

3. Shipment Coordination & Monitoring

• Track shipment progress from booking until final delivery.
• Monitor critical milestones including:
• Booking confirmation
• Cargo readiness
• Vessel/flight departure
• Arrival
• NOA
• DO/EDO release
• Customs clearance
• Inspection, where applicable
• Cargo/container release
• Delivery
• Empty container return
• Identify potential delays and take proactive action to minimize operational disruption.
• Escalate shipment exceptions, delays, customs issues and additional costs to the relevant parties.

4. Customer Service

• Act as the main operational contact for assigned customers.
• Provide regular shipment updates and respond promptly to customer enquiries.
• Understand customer requirements and ensure shipments are handled according to agreed SOPs and service standards.
• Handle customer complaints and operational issues professionally.
• Maintain good working relationships with customers and business partners.

5. Documentation & Data Management

• Ensure all shipping and customs documents are complete, accurate and properly filed.
• Prepare shipment files for billing and audit purposes.
• Update shipment information in the company's forwarding system.
• Maintain accurate records of shipment status, customs declarations, delivery details and operational costs.
• Assist in preparing operational reports, KPI reports and shipment performance reports.

6. Billing & Cost Control

• Verify freight, haulage, terminal, shipping line, customs and other operational
• charges.
• Coordinate with the billing/finance team to ensure timely and accurate invoicing.
• Check vendor invoices against agreed rates and services provided.
• Monitor additional charges such as demurrage, detention, storage, port charges and other accessorial costs.
• Highlight discrepancies and avoid unnecessary operational costs.

7. Vendor & Transport Coordination

• Coordinate with hauliers, shipping lines, airlines, depots, terminals, warehouses and other service providers.
• Arrange trucking based on shipment requirements and delivery schedules.
• Monitor transporter performance and delivery status.
• Ensure required permits, appointments and terminal requirements are completed before cargo movement.
• Follow up on POD and other delivery documentation.

8. Compliance & SOP

• Ensure all forwarding activities comply with company SOPs, customs regulations and relevant statutory requirements.
• Maintain proper shipment documentation for audit and compliance purposes.
• Follow established procedures for handling controlled, bonded, AEO and other special cargo.
• Identify operational risks and recommend improvements where necessary.
• Support internal and external audits when required.

9. Operational Improvement

• Identify opportunities to improve shipment turnaround time, documentation accuracy and operational eficiency.
• Assist in developing and implementing forwarding SOPs and work instructions.
• Support digitalisation and automation initiatives for forwarding and customs
• processes.
• Contribute ideas to improve customer service, cost efficiency and operational
• performance.

10. Other Duties

• Perform other forwarding and logistics-related duties assigned by the Manager.
• Support the team during urgent, time-critical or special cargo movements.
• Provide operational support to other branches or departments when required.

Education

• Diploma or Degree in Logistics, Supply Chain Management, Freight
• Minimum 2–3 years of experience in freight forwarding logistics, shipping or customs clearance.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is your expected salary ?
• How long is your notice period?
• Do you have any experience in Freight & Forwarding, Custom Clearance, etc ?

Work Location: In person