Freight Forwarder (CSE)

Key Responsibilities

• Act as the primary point of contact for customers regarding shipment status and service-related queries.
• Coordinate import and export shipments from booking to final delivery.
• Liaise with shipping lines, transporters, customs brokers, warehouses, and overseas agents.
• Arrange bookings and ensure timely execution of shipments.
• Track shipments and provide proactive updates to customers.
• Coordinate customs clearance activities and resolve shipment-related issues.
• Monitor shipment milestones and ensure adherence to agreed transit timelines.
• Handle customer complaints and provide prompt resolution with a customer-centric approach.
• Maintain accurate shipment records and update systems.
• Ensure compliance with company policies, customer SOPs, and regulatory requirements.

Pay: Up to ₹25,000.00 per month

Work Location: In person