Freight Forwarder - Customer Services Executive - Immediate Hiring!

About the role

We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers' requirements. You will represent our company in a professional manner and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

Key responsibilities

• Coordinate all import and export shipments based on allocation
• Prepare permit declarations (Pure CO, Permit with CO, Permit for Export/Import/Air)
• Ensure daily customers' enquiries are attended to, including order and delivery status
• Handle incoming calls with the intent of providing customer satisfaction
• Work in conjunction with sales representatives to provide pre- and post-sales support
• Ensure timely and accurate client invoicing and billings to customers
• Purchase insurance and arrange insurance claims for customers
• Draft and issue quotations to potential and existing customers
• Perform ad-hoc duties as assigned by manager

About you

• Minimum 2 years' experience in Customer Service (Freight Forwarding Industry preferred)
• Ability to handle Cross Trade Shipment
• Friendly and Customer Service Driven
• A Team Player
• Good communication and customer service skills