Freight Forwarding Assistant Manager

About the role

We are seeking a highly skilled Freight Forwarding Assistant Manager to support our Freight Forwarding Manager in overseeing daily operations. This role ensures smooth coordination of shipments across air, sea, and land, compliance with customs regulations, and timely delivery—all while maintaining excellent customer service standards. You will help lead a team, liaise with clients and carriers, and drive process improvements to optimize logistics efficiency.

Key responsibilities

• Manage end-to-end freight forwarding processes (air, sea, land)
• Coordinate with customs brokers, carriers, and warehouses for seamless delivery
• Oversee documentation (bills of lading, customs declarations, shipping instructions)
• Monitor shipment status, resolve delays, and provide client updates
• Support negotiations of freight rates and contracts with carriers
• Lead, train, and supervise freight forwarding staff
• Ensure compliance with international trade regulations and company policies
• Maintain accurate shipment records, costs, and performance metrics
• Drive continuous improvement initiatives for service quality and cost efficiency
• Handle customer inquiries and provide proactive logistics solutions

About you

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, International Trade, or related field
• 5–10 years of solid experience in Freight Forwarding, Shipping, or Logistics
• Minimum 5 years in a similar role/industry required
• Strong knowledge of international freight forwarding, customs clearance, and transportation regulations
• Proven leadership, organizational, and communication skills
• Proficiency in freight management software and MS Office
• Ability to manage multiple shipments under pressure
• MS Office (Excel, PowerPoint) proficiency
• Strong English communication skills
• Market knowledge and negotiation ability