Freight Forwarding Coordinator

About Us:

CTS Global Logistics Canada Inc. (Hereinafter referred to as "CTS Canada"), a subsidiary of CTS International Logistics Corporation Limited, is a prominent player in the global logistics industry with over 90 branches worldwide. Our core services encompass international air and ocean freight, project logistics, railway transport, warehousing, e-commerce logistics, aviation supplies logistics, and customs services.

As a leading organization in the logistics sector, CTS Canada is currently operating 7 warehouses and offices throughout Canada, with our headquarters situated in North York.

In this role, the candidate will be responsible for the Air Freight functions and contributing to the development that align with the company’s mission and values.

REQUIREMENTS

• Two to four years air/ocean freight forwarding experience
• Effective communication skills and professional communication etiquette
• Attention to detail and accuracy
• Mandarin speaking is mandatory
• Valid IATA Dangerous Goods Certificate is a plus
• Knowledge of North American Carrier Network and cross-border shipping requirements an asset
• Experience with CargoWise is considered an asset

DETAILS OF THE JOB

• Daily management and coordination of ocean/air import and export shipments
• Prepare, handle, and process documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
• Partner with customers, vendors, and internal groups to build a solid working relationship
• Work with worldwide ocean shipments, including all geographies and multiple customers across the world
• Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned accounts.
• Complete accurate monthly reports as requested by management and customers.
• Coordinate shipments, provide information and alerts for air export customers and support the sales department in negotiating rates and quotes for services.
• Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing.
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
• Partner with global offices as needed
• Contribute to maintaining strong vendor relationships- airlines, trucking companies, and others

Job Type: Full-time

Pay: $48,000

Expected hours: 40 per week

Benefits:

• Dental care
• Life insurance
• Paid time off
• Vision care

Flexible language requirement:

• Mandarin is required
• French not required

Schedule:

• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Ability to commute/relocate:

• North York, ON M2N 5X3: reliably commute or plan to relocate before starting work (preferred)

Language:

• Mandarin (preferred)

Work Location: In person