Freight Forwarding Customer Service

About the role

Act as the primary point of contact between customer and warehouse operation teams to ensure customer's requirements are aligned with operational KPIs. Responsible for implementation of customer projects, ensuring timely execution and smooth integration with current operations.

Key responsibilities

• Act as the primary point of contact between customer and warehouse operation teams to ensure customer's requirements are aligned with operational KPIs
• Prepare and ensure all SOPs / Contacts are adhered to and any fall-outs are addressed on priority
• Responsible for implementation of customer projects, ensuring timely execution and smooth integration with current operations
• Maintain strong relationships with both internal and external stakeholders, ensuring clear and effective communication regarding operational matters, customer needs and service improvements
• Maintain accurate and up-to-date records of agreements, contracts, and customer communication to ensure traceability and smooth follow-up on outstanding issues or commitments

About you

• At least 2 years working experience in the related industry
• Experience in contract logistics / warehousing will be an added advantage
• Resilient, tenacious and persistent
• Self-motivated and performance driven