Freight Forwarding Customer Service

About Us

Samjin Global Logistics India Pvt. Ltd. is a newly established Korean freight forwarding company in India. We provide international Ocean Freight, Air Freight, Customs Clearance, and integrated logistics solutions.

We are seeking an experienced Customer Service & Sales Support Manager who is excited to grow with a start-up organization and play an important role in customer management, quotation preparation, and business support.

Key ResponsibilitiesCustomer Service & Account Management

• Manage day-to-day communication with customers and provide professional customer service.
• Respond to customer inquiries regarding freight rates, schedules, documentation, and shipment status.
• Maintain strong and professional relationships with existing customers.
• Understand customer requirements and coordinate with internal teams and service providers to provide appropriate solutions.
• Follow up on customer requests and ensure timely responses.
• Handle customer complaints and coordinate with relevant parties to resolve issues efficiently.
• Support customer retention and develop long-term customer relationships.

Quotation & Pricing

• Prepare and provide freight quotations for Ocean and Air shipments.
• Collect freight rates from shipping lines, airlines, overseas agents, transporters, and other service providers.
• Prepare quotations based on customer requirements and company pricing guidelines.
• Compare and analyze freight rates and local charges.
• Follow up on quotations and customer inquiries.
• Maintain and update freight rate and quotation records.
• Support management in identifying new business opportunities and improving quotation competitiveness.

Management / MD Support

• Assist the Managing Director (MD) with day-to-day business and customer-related matters.
• Support the MD in preparing quotations, reports, customer information, and business-related documents.
• Assist with customer meetings, follow-ups, and business communication as required.
• Coordinate and follow up on tasks assigned by management.
• Support the MD in developing new customers and maintaining existing customer relationships.
• Assist management with market research, competitor information, and freight market updates when required.

Requirements

• Minimum 10 years of experience in Freight Forwarding, Customer Service, Sales Support, or a related logistics field.
• Good understanding of Ocean and Air Freight services.
• Experience in preparing freight quotations and coordinating freight rates.
• Experience in customer management and business communication.
• Good understanding of international freight forwarding and logistics processes.
• Excellent communication skills in English.
• Proficiency in Microsoft Office, especially Excel.
• Strong communication, coordination, and follow-up skills.
• Self-motivated, proactive, and able to work independently.
• Strong problem-solving and interpersonal skills.

Preferred Qualifications

• Experience working with Korean customers or Korean freight forwarding companies is an advantage, but not mandatory.
• Experience in customer service, quotation/pricing, or sales support within the freight forwarding industry.
• Experience supporting a Managing Director or senior management.
• Experience working in a start-up or newly established organization.
• Good understanding of the Indian freight forwarding and logistics market.
• Strong customer relationship management skills.

What We Offer

• Opportunity to join a newly established Korean logistics company.
• A key role in building the company's customer service and business support functions from the beginning.
• Opportunity to work closely with the Managing Director and take ownership of important responsibilities.
• Career growth with increasing responsibilities.
• Competitive salary based on experience.
• Friendly and collaborative working environment.

Applicants are required to specify their expected monthly salary in their application.

근무 형태: 정규직

급여: ₹45,000.00/월급 이상

근무지 위치: 대면