Freight Forwarding - Customer Service (Sea Export - CW1)

Main Responsibilities:

• Handle USA ocean export shipments, both LCL and FCL.

• Contact shippers to confirm cargo details, readiness date, pickup details, shipping instructions, and required documents.

• Arrange cargo pickup based on the applicable Incoterms and shipment requirements.

• Book and coordinate with truckers, co-loaders / shipping lines for cargo pickup, container release, receiving, loading, gate-in, and vessel departure.

• Monitor LCL and FCL shipments and ensure all required milestones and cut-offs are met.

• Review Commercial Invoice, Packing List, SLI, booking confirmation, and other shipping documents for accuracy and completeness.

• Update the Export Declaration in CargoWise1 for AES/EEI filing and monitor the filing status and ITN.

• Prepare and submit Shipping Instructions (SI) to co-loaders / shipping lines, review HBL/MBL drafts, and coordinate any required corrections or amendments.

• Update shipment details, milestones, documents, and notes in CargoWise1.

• Monitor vessel schedules and communicate departures, rollovers, delays, cut-off changes, and other shipment issues to customers and overseas agents.

• Prepare and send pre-alerts to overseas agents after vessel departure.

• Follow up on pending shipment requirements and documentation with shippers, customers, and overseas agents.

• Monitor shipments through arrival and final delivery, including DAP shipments, and coordinate with overseas agents and customers on delivery status.

• Process billing and shipment charges in CargoWise1 and check vendor invoices for accuracy.

• Ensure all shipment files and documents in CargoWise1 are complete and properly updated.

• Follow company SOPs and customer-specific requirements.

• Respond to customer and agent inquiries and coordinate timely resolution of shipment-related issues.

• Manage multiple shipments and ensure all required tasks are completed within the cut-off and sailing schedule.

Requirements:

Experience in freight forwarding, preferably USA ocean export.

Experience handling LCL and FCL shipments.

Working knowledge of CargoWise1.

Knowledge of AES/EEI filing, Incoterms, HBL/MBL, shipping documents, and export procedures.

Good communication and coordination skills.

Good time management and organizational skills.

Detail-oriented and able to work with deadlines.

Able to handle multiple shipments and follow up on pending tasks.

Good problem-solving skills and ability to work independently.