Freight Forwarding Operation

Customer Communication: Receive customer inquiries, request freight rates from shipping lines, airlines, or trucking companies based on customer requirements, provide freight quotes and logistics solutions, and negotiate contracts with carriers.

客户沟通： 接收客户的询价，根据客户要求，向船公司或者航空公司或者车队询价，提供运价及物流方案，和船公司/航空公司/车队商谈合约

Booking Acceptance: Accept formal bookings or contracts from customers and review the terms and conditions of the booking or contract.

**接收委托：**接受客户的正式委托，或者合约，审核委托或者合约。

Space Booking & Contracting: Book cargo space or sign contracts with shipping lines or airlines, arrange the booking process, and coordinate cargo pickup and delivery with trucking companies.

**订舱或者签合约：**向船公司或者航空公司订舱或者签约，安排订舱，和车队安排提送。

Process & Milestone Monitoring: Monitor the actual physical flow of cargo to ensure smooth and safe shipping.

流程与节点监控： 监控货物的实际流转，确保货物顺利安全出运。

Status Tracking & Updates: Track the real-time transportation status of the cargo and proactively report key milestones to customers.

进度跟踪与反馈： 实时跟进货物的运输状态，主动向客户汇报关键节点。

Exception & Incident Handling: Inform customers immediately in the event of unexpected situations—such as shipping delays or cargo damage—to reassure customers and to collaborate with relevant departments by providing solutions.

异常情况处理： 当船期延误，货物破损等突发状况时，第一时间通知客户，安抚情绪，并协同相关部门出具解决方案。

Documentation Preparation & Verification: Responsible for preparing, verifying, and issuing various shipping documents, and assisting with any required paperwork.

单证制作与核对： 负责制作，核对，签发各种单证，协助处理所需文件。

Expense Entry & Settlement: Accurately verify all accounts receivable (AR) and accounts payable (AP) generated by the shipment, input them into the system, generate billings (Invoice/Debit Note), and coordinate invoicing and payment settlement with both the finance department and customers.

费用录入与结算： 准确核对该票货物产生的所有应收及应付费用，录入系统，制作账单（Invoice/Debit Note），并与财务及客户对接开票和结算事宜。

Customer Relationship Maintenance: Collect customer feedback to improve service satisfaction, to assist the sales team in maintaining long-term customer relationships.

客户关系维护： 收集客户反馈，提升服务满意度，协助销售维护长期客户关系。