Freight Operations Coordinator

Description

As a remote freight operations coordinator, the key mission is to provide excellent customer service for our US customers. You would manage our customer shipments from PO raised to delivery, working collaboratively with Customer Success Managers, Sales, Pricing and Procurement.

As a member of the Freight Operations, reporting to the US Operations Manager, this role lies at the heart of the Zencargo business/customer base.

If you enjoy working in an open and collaborative environment, with a team that happily “go the extra mile” and a business that is constantly investing in learning for its people, then Zencargo is the right place for you.

Please note this is a night shift contractor role - 9pm-5.00am EST - with potential weekend work

Key Responsibilities

• Manage international freight shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery.
• Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement.
• Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments.
• Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction.
• Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements.
• Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries.
• Ensure compliance with international shipping regulations and company policies across all modes of transport.
• Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients.
• Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences.
• Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.

Skills Knowledge and Expertise

• Soft Skills
  • Strong communication skills: Ability to clearly liaise with customers, internal teams, and external partners.
  • Customer-focused problem-solving: Demonstrates initiative in resolving client challenges and exceeding expectations.
  • Adaptability: Flexibility to adjust to dynamic situations, shifting priorities, and fast-paced environments.
  • Time management: Effectively prioritises tasks to meet deadlines and operational requirements.
  • Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals.
  • Organisation: Maintains a structured and methodical approach to managing shipment details and client requirements.
  • Critical thinking: Analyses data and situations logically to make sound operational decisions.
  • Conflict resolution: Resolves disputes constructively, maintaining professionalism and customer trust.

Technical/Competency Skills

• International transportation knowledge: In-depth understanding of supply chain processes, shipping modes, and cargo movements.
• Digital platform proficiency: Ability to update and manage shipment details on digital logistics platforms with precision.
• Documentation expertise: Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc.
• Regulatory compliance: Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes.
• Operational analytics: Ability to track key shipment metrics, identify trends, and implement process improvements.
• Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery.
• Attention to detail: Ensures shipment accuracy, compliance, and data integrity throughout the operational process.
• Vendor coordination: Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements.

About Zencargo

Zencargo is a digital-first freight forwarder & logistics provider. Our platform allows customers to book, maintain and keep track of their international freight as well as use analytics to drive intelligent supply chain decisions that help their businesses thrive.

Whilst shipping is a complex trillion-dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper

Our services include ocean, air and rail freight as well as trucking and cargo insurance. We deliver significant time, paper and financial savings to our customers offering instant quoting, easy booking and an online dashboard to give them 360 degree, 24/7 visibility on their shipments. Shippers and their counterparts collaborate to oversee their logistics on Zencargo and all their supply chain data is stored together in the cloud making business analytics easier than ever.

At Zencargo, we believe that technology can simplify logistical complexity and tear down barriers to trade. Automating trade and logistics operations and providing access to data and analysis will help companies to trade smarter and more efficiently, freeing businesses to concentrate on key outcomes. Only by combining human endeavour and technology, can we build smarter supply chains that know no borders.

Life at Zencargo

What’s in it for me?

• Zencargo is where you come to do something you're passionate about, and learn new things. We are in scale mode at Zencargo and we work to realistic growth targets and metrics. You will thrive here if you enjoy working in a scaling environment. As we grow we want you to grow with us.
• At Zencargo there is a huge opportunity to build your experience and grow your career. We want you to be part of the team for a long time to come, and we will focus on helping you get to where you want to be. We all have dreams and aspirations. As part of the Zencargo team, we ask you to deliver your optimum work and help us create real value for our customers and teams.

Work, Life and Balance

At Zencargo, we work hard! We do, however, realise that you have family, friends, interests and life outside the world of work. As a scaling business, we constantly evolve our reward and benefits approach.

Our Vision, Mission and Values

Zencargo is a company driven by our Vision, Mission and Values. We conduct values interviews as part of our recruitment process to ensure we are able to hire top talent that embodies concepts that align with our core values and beliefs.

• Our Zencargo Vision - "A world with smarter trade"
• Our Zencargo Mission - "To make customers' supply chain their competitive advantage"

Our Zencargo Values

• We Learn Fast and Grow
• We Build Trust
• We Take Ownership
• We Deliver Outcomes

A Fair Chance

Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you.

More than just encouraging your application, we're committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging.

We open our doors to those who share these motivations.