Freight Operations Executive

Location:
Changi Airfreight Centre

About the Role

We are seeking a highly organized, proactive, and customer-focused

Freight Operations Executive

to join our dynamic freight forwarding team. This role is ideal for an individual with a passion for logistics and supply chain operations, possessing hands-on experience in coordinating international freight movements across air, sea, neutral freight, and project shipments.

The successful candidate will be responsible for managing day-to-day freight operations, ensuring the smooth execution of import, export, and cross-trade shipments while delivering exceptional customer service. You will work closely with customers, carriers, overseas agents, customs brokers, and internal stakeholders to ensure seamless cargo movement and operational excellence.

This position offers an excellent opportunity to develop your freight forwarding expertise while contributing to a fast-paced and growing logistics organization.

Key Responsibilities

Freight Operations

Coordinate and manage end-to-end Air Freight, Sea Freight, Neutral Freight, Cross-Trade, and Project Cargo shipments.

Arrange bookings with airlines, shipping lines, transport providers, warehouses, and overseas agents.

Monitor shipments to ensure timely movement of cargo and adherence to customer requirements.

Prepare, verify, and process shipping documents, including Bills of Lading, Air Waybills, permits, invoices, packing lists, and customs documentation.

Liaise with customers, carriers, overseas partners, customs brokers, and service providers to facilitate smooth freight operations.

Track shipment milestones and provide timely status updates to customers and stakeholders.

Resolve operational issues, shipment delays, and service disruptions professionally and efficiently.

Coordinate with internal departments to ensure accurate shipment processing and service delivery.

Assist in handling project cargo movements and specialized logistics requirements.

Maintain accurate records and documentation of all operational activities.

Ensure compliance with customs regulations, trade requirements, company policies, and operating procedures.

Requirements

Education

A Levels or Diploma in Logistics, Supply Chain Management, Business Administration, International Trade, or a related discipline.

Experience

Minimum

2 years of relevant experience

in freight forwarding, logistics, shipping, supply chain, or transportation operations.

Experience handling Air Freight and/or Sea Freight operations.

Familiarity with import/export procedures, freight documentation, customs requirements, and international shipping processes.

Experience coordinating with carriers, agents, customers, and logistics service providers.

Alliance 21 Pte Ltd

is an established logistics company in Singapore with facilities at the Changi Airfreight Centre. The company aims to develop logistics hubs locally and worldwide by offering a broad range of value-added services beyond the traditional freight forwarding activities today.

Founded in 12 February 2002, our CEO, Mr Benjamin Ong is the driving force behind Alliance 21 Pte Ltd, which handles air freight business in Singapore. A visionary and aspiring leader, Mr Benjamin Ong led his team and broke away from the conventional freight forwarding by offering specialised logistics solutions to customers. Our determination to excel in what we do best has made us one of the top producing agents to many airlines annually and garnered accolades of The Emerging Enterprise Award in 2010, The Entrepreneur of the Year Award in 2012, SME Digital LEAP Awards in 2019, and Learning Enterprise Alliance Award in 2023.

Our sister company was set up in 2007 to provide sea freight, warehousing and transportation services. Together, Alliance 21 Group seeks to offer a seamless one-stop solution to our customers by providing multi-model transportation and total logistics solutions, delivering cargo door-to-door worldwide and offering services customized to specific needs.