Freight Operations Lead

About the Role:
Looking for a Freight Operations Lead to oversee day-to-day freight activities and help ensure shipments move efficiently from booking through final delivery. You will coordinate import and export operations, support the wider freight team, resolve operational issues, and maintain strong service standards across carriers and customers.

Why Work With Us?
You will join a practical, fast-moving logistics environment where accuracy, communication, and problem-solving are valued. The role offers hands-on responsibility across international freight operations and the opportunity to improve processes as the business grows.

Key Responsibilities:
Freight Coordination: Manage daily air, sea, and road freight movements and monitor shipment progress.
Operational Leadership: Support and guide freight coordinators while helping prioritise workloads.
Documentation: Ensure shipping, customs, and transport documents are complete and accurate.
Issue Resolution: Handle delays, carrier issues, customs queries, and customer escalations.
Performance Monitoring: Track service levels, shipment status, and operational KPIs.
Stakeholder Coordination: Work closely with customers, carriers, customs agents, warehouses, and internal teams.

What We Are Looking For:
Experience: Previous experience in freight forwarding, logistics, shipping, or international transport operations.
Knowledge: Strong understanding of import/export processes and freight documentation.
Organisation: Able to manage several shipments and priorities at the same time.
Communication: Confident working with customers, carriers, and operational partners.
Systems: Comfortable using freight management systems, Microsoft Office, and shipment-tracking tools.
Mindset: Practical, dependable, detail-focused, and calm when solving operational problems.

Pay: £38,000.00-£46,000.00 per year

Benefits:

• Additional leave
• Flexitime
• Paid volunteer time

Work Location: In person