Freight Specialist

Job Responsibilities

• Customer Support & Business Development
• Respond to inquiries from customers, overseas agents, and business partners.
• Prepare and follow up on quotations, tenders, and customer requests.
• Build and maintain good relationships with customers, carriers, and service providers.
• Provide shipment updates and ensure timely communication with customers.
• Keep updated on market rates and freight industry trends.

Freight Pricing & Tender Management

• Source competitive freight rates from airlines, shipping lines, transporters, and logistics partners.
• Negotiate rates and service terms with carriers and vendors.
• Prepare and submit quotations, pricing proposals, and tender bids.
• Monitor customer portals for new business and bidding opportunities.
• Maintain accurate records of rates, quotations, tenders, and vendors.

Operations Coordination

• Prepare and share SOPs for awarded business with the Operations team, including rates, service requirements, documentation (e.g., CIPL), and customer instructions.
• Coordinate closely with the Operations team to ensure smooth shipment execution.
• Liaise with carriers, overseas agents, and service providers to support daily operations.
• Provide final selling rates and quotations to customers for confirmation before billing and invoice issuance, including any additional charges where applicable.

Continuous Improvement

• Support business growth by identifying opportunities and market trends.
• Participate in process improvement initiatives to enhance service quality and efficiency.

Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, or a related discipline.
• Minimum 3 years of experience in freight forwarding, logistics pricing, procurement, or commercial operations.
• Strong knowledge of Air Freight, Ocean Freight, and transportation services.
• Experience in freight quotations, tenders, and rate negotiations.
• Familiarity with CargoWise or similar freight management systems is an advantage.
• Strong communication, negotiation, and relationship management skills.
• Proficient in Microsoft Office, particularly Excel.
• Ability to work independently in a fast-paced environment and manage multiple priorities.
• Prepare and follow up on quotations, tenders, and customer requests.
• Build and maintain good relationships with customers, carriers, and service providers.
• Provide shipment updates and ensure timely communication with customers.
• Keep updated on market rates and freight industry trends.

Job Type: Full-time

Pay: From RM3,500.00 per month

Work Location: In person