Freight Systems Administrator

Here’s the difference you’ll make

You ensure that the Freight system operates as designed and promptly address any incidents to minimize work and business disruptions. You provide functional and technical support to Freight, Finance, and third-party service providers using the Poseidon SMARTS application and conduct training for new users. You troubleshoot and resolve system issues, escalating concerns to IT and/or Softship when their intervention is required. You ensure that Poseidon VOYCES contains updated vessel schedules and that only authorized users are granted system access. You also conduct periodic system integrity audits to ensure system reliability, data accuracy, and compliance with established processes.

What you’ll do

l. Poseidon Systems Administrator

1. Managing system performance and troubleshooting issues.

·       Ensures that all required settings are properly set up in the Master Date, Configuration, and Base Applications.

·       Plans and coordinates fix installations, maintenance, updates and upgrades procedural modifications.

1. Managing Poseidon user accounts.

·       Creates users and program menus in the information systems to grant access rights.

·       Activates access to approved new Poseidon users; sets up authorized access based on the user’s job function.

1. Providing functional and technical support to users and resolving issues related to Poseidon system.

• Handles bug reporting.
• Ensures that all raised issues by end users are actively resolved to limit work disruption.
• Recommends solutions to all issues needing management attention or intervention.

1. Implementing security measures to protect against unauthorized access and data breaches.

• Monitors users’ compliance and reports any irregularities found.
• Ensures that all required settings are properly set-up in the Configuration and Base applications.
• Ensures that all required settings in the system are properly set up for every quarterly release made by Softship.

1. Collaborating with IT on system design and implementation projects.

• Review propositions for development or enhancement.
• Works closely with IT’s Application Development Management Team.
• Ensures that all needing management attention or intervention is properly escalated.
• Ensures that all new requests or changes in the system are well noted, reviewed, and escalated to management for proper review and disposition.
• Ensures that all approved requests for change are implemented according to specifications and delivered On time.

II. VOYCES Administrator

1. Encodes updated vessel schedules in Poseidon VOYCES module.

2. Analyzes affected voyages due to re-routing, cancellation or delays of vessels and instructs CIC how to handle affected shipments.

3. Ensures all created and updated vessel schedules are correct and release the same to Poseidon LINE application.

4. D. Ensures that all VOYCES Coordinators across all branches are compliant with the timely and accurate updating of ATD and ATA of all vessels.

5. Designs reports that can be derived from Poseidon should Network Planning need data for research and analysis purposes.

III. System Integrity Auditor

1. Conducts comprehensive assessments of Poseidon system, internal controls and organizational processes to identify areas of improvement and non-compliance.

2. Develops and implements audit plans to ensure the integrity of Poseidon system and data.

3. Collaborates with department managers and stakeholders to implement corrective measures in addressing identified issues.

4. Evaluates the effectiveness of existing controls and recommends risk mitigating strategies.

5. Conducts independent investigation of suspected fraud, waste and abuse.

6. Works with external and internal auditors, vendors, and partners as necessary to ensure compliance and integrity of Poseidon system and processes.

IV. Poseidon Trainer

1. Conducts training of new users of Poseidon.

2. Assesses training needs of erring users and conducts refreshers.

3. Develops training programs for end-users, including training materials, manuals, and presentations.

4. Monitors and evaluates the effectiveness of training.

You’ll thrive in this role if you  

Education, Professional

• Graduate of any four-year course preferably in Business Management or IT related degree

Professional Experience

• Must have at least 2 years of experience in AR management / billing and collection

Competencies, Skills, Knowledge and Abilities

Leadership Competencies:

• Problem-solving skills

• Time management

• Good communication skills

• Good in building meaningful relationships

• Business knowledge

Technical Competencies:

• Extensive knowledge in Poseidon Freight system

• Above average computer literacy

What’s In It For You at 2GO?

Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.

Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.