transcosmos Europe

Turn Tech Support Into Something That Matters!
Looking for more than just a job? Join
transcosmos Europe
and support a game-changing brand in the world of
portable power and sustainable technology
. These aren't ordinary products — they're smart, solar-ready solutions helping people stay connected wherever life takes them.
As a
Technical Support Analyst
you'll be the go-to expert for the users who rely on this innovative tech every day. You won't just be answering questions — you'll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.
What You'll Be Doing
<ul>
<li>Respond to customer inquiries via phone and email with professionalism and clarity</li>
<li>Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more</li>
<li>Guide customers through product features and best practices</li>
<li>Escalate technical issues following structured processes</li>
<li>Own the customer journey from first contact to final resolution</li>
<li>Log all interactions accurately and ensure compliance with privacy and security standards</li>
<li>Collaborate with your team to deliver exceptional support</li>
</ul>
Technical details of the position
<ul>
<li>Base location: Budapest, Váci str. 1-3., DBH Flex, B building 3rd floor, 1132 Budapest (near WestEnd), Hungary/ Debrecen, Vezér str. 39. (Tudáspark), 4032 Hungary</li>
<li>Work Mode: Onsite</li>
<li>Working Hours: 08:30 - 17:00, from Monday to Friday</li>
<li>Type: Full-time, 40 hours / week</li>
</ul>
Requirements
What you bring
<ul>
<li>Fluency in French (C1) and strong English communication skills (B2)</li>
<li>A service mindset — patient, empathetic, and solution-oriented</li>
<li>Confidence working with modern tech — especially mobile apps and smart devices</li>
<li>Basic proficiency in Microsoft Office and general troubleshooting tools</li>
<li>Ability to multitask, stay organized, and follow procedures</li>
<li>Prior experience in customer support, helpdesk, or BPO is a plus</li>
</ul>
Benefits- You'll thrive if you are..
<ul>
<li>Genuinely interested in technology, sustainability, and innovation
</li>
<li>Curious by nature — someone who asks "why" and seeks better answers
</li>
<li>Calm under pressure and great at explaining complex things simply
</li>
<li>Comfortable in a fast-paced, process-driven environment
</li>
<li>What we offer
</li>
<li>Work with a pioneering brand in the green tech and portable power space
</li>
<li>Competitive salary and cafeteria benefit package (SZEP Card)
</li>
<li>Medical Coverage - private health insurance package (MediCare)
</li>
<li>Paid training to equip you with everything you need
</li>
<li>A stable, full-time role in our modern office
</li>
<li>A fun, multicultural team that values your input
</li>
<li>Ongoing growth and development in a dynamic BPO environment
</li>
</ul>

French-Speaking Technical Support Analyst - Budapest or Debrecen

French-Speaking Technical Support Analyst - Budapest or Debrecen

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