FRESH EXECUTIVE / SUPERVISOR

About the role

Join BIG SUPERMART SDN BHD and take the lead in managing our Fresh Department operations, driving sales, developing your team, and ensuring excellent product quality and customer service. We are looking for a hands-on and results-oriented retail professional who is ready to take greater ownership and grow together with our expanding supermarket business.

Key responsibilities

• Manage and supervise the day-to-day operations and sales activities of the Fresh Department.
• Ensure proper stock arrangement, replenishment, rotation, and return of stocks.
• Monitor stock levels, freshness, quality, and proper handling of fresh products.
• Ensure the department is maintained in a clean, organized, and hygienic condition.
• Implement and ensure compliance with the Company's Standard Operating Procedures (SOPs).
• Monitor daily operations and identify areas for improvement to enhance efficiency and customer satisfaction.
• Supervise, guide, and motivate team members to achieve departmental sales and operational targets.
• Foster a strong teamwork spirit and maintain good communication within the team.
• Monitor staff attendance, discipline, work performance, and productivity.
• Handle customer enquiries and feedback professionally and promptly.

About you

• 2-3 years of experience in retail, supermarket, or Fresh Department operations will be an advantage.
• Experience in team supervision, stock management, and retail operations will be an added advantage.
• Fresh graduates with strong leadership potential and a willingness to learn may also be considered.
• Good communication, interpersonal, and problem-solving skills.
• Able to lead, motivate and work effectively with a team.
• Hands-on, responsible, proactive and target-oriented.
• Comfortable working in a fast-paced retail environment.
• Willing to work on shifts, weekends and public holidays when required.

Benefits

• Career growth and advancement with opportunities to take on greater responsibilities and progress into senior supervisory and management roles.
• Opportunity to contribute to improving operations, driving sales, and enhancing customer experience.
• Dynamic working environment with a supportive and energetic retail team.
• Continuous learning with practical exposure to various aspects of supermarket operations and development of leadership, operational, and people-management skills.
• Grow together with BIG SUPERMART's growth journey and build a long-term career in the retail industry.

About us

BIG SUPERMART SDN BHD is a growing supermarket group with an expanding business in the retail sector.