Fresh Manager (Kuala Lumpur / Selangor)

About the role
Lotuss Stores (Malaysia) Sdn Bhd is seeking an experienced Fresh Manager to join our team in the Selangor region, covering Kuala Lumpur and surrounding areas. This is a full-time position that plays a crucial role in managing our fresh produce, meat, seafood and bakery departments. As Fresh Manager, you will be responsible for overseeing the quality, presentation, and profitability of our fresh merchandise whilst ensuring exceptional customer service standards are consistently met. This position is integral to delivering the high-quality fresh product experience that our customers expect from Lotuss Stores.

Key responsibilities

• Oversee the daily operations of fresh departments including produce, meat, seafood and bakery sections
• Manage inventory levels, stock rotation and waste reduction to maximise profitability and minimise shrinkage
• Ensure all fresh merchandise meets quality standards and is displayed attractively to promote sales
• Monitor food safety and hygiene standards in compliance with local regulations and company policies
• Train, supervise and motivate fresh department staff to deliver excellent customer service
• Analyse sales performance and implement strategies to achieve departmental targets and KPIs
• Manage supplier relationships and coordinate deliveries to ensure consistent product availability
• Conduct regular price checks and ensure accurate labelling and promotional signage throughout the department
• Address customer concerns and complaints professionally to maintain customer satisfaction
• Report to Store Management on departmental performance, challenges and opportunities for improvement

What we're looking for

• Minimum 3-5 years of experience managing fresh departments in a retail environment, preferably in a supermarket or hypermarket setting

• Proven track record in achieving sales targets and managing profitability in fresh produce operations

• Strong knowledge of fresh produce, meat, seafood and bakery products, including quality assessment and storage requirements

• Excellent understanding of food safety, hygiene and handling standards relevant to fresh merchandise

• Leadership and team management skills with the ability to motivate and develop staff

• Strong organisational and time management abilities to juggle multiple priorities effectively

• Proficiency in retail management systems and point-of-sale technology

• Flexibility to work retail hours including weekends and public holidays as required

• Excellent communication and interpersonal skills

Apply now
If you are an experienced Fresh Manager with a passion for delivering excellence in fresh produce operations and leading high-performing teams, we would like to hear from you. Please submit your CV along with a cover letter detailing your relevant experience and achievements to our recruitment team. We look forward to hearing from you.