Fresher

Responsibilities:

• Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
• Follow up customer calls wherever is necessary
• Explain product features, pricing, and benefits to interested customers.
• Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Desired Skills and Requirements:

• Freshers can apply.
• Any Graduate (Pass out 2024)
• Proven experience in a customer support role, preferably in an inbound call center environment.
• Proficient in relevant computer applications.
• Having accounting knowledge is a plus.
• Excellent communication and active listening skills.

Languages : English, Hindi

Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization.

Location:- GGR Towers 3, No 18/2B, Ambalipura, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103

Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

Satpal Singh-7795097214

Role: Customer Retention - Voice / Blended

Industry Type: Internet

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended