Fresher | Technical Support Engineer

Job description - Technical Support Engineer

Responsibilities

· Managing multiple client accounts for technical support

· Deploying Odyssey’s products for clients;

· Monitoring and maintaining Odyssey’s products;

· Installing and configuring operating systems and applications;

· Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;

· Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

· Troubleshooting system, network and product configuration problems and diagnosing and solving faults;

· Providing support, including procedural documentation and relevant reports;

· Responding within agreed time limits to call-outs;

· Prioritizing and managing many open cases at one time;

· Establishing a good working relationship with clients and teams;

· Testing and evaluating products;

· May require to work onsite in Customer location

Technical Knowledge

· OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage.

· Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts

· Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.

· Working experience in setting up web servers, email servers

· Experience in network protocols and packet analysis

· Familiarity in database/system administration will be an advantage

· CISA/CISSP certifications will have a weightage

· Working experience in SSL, PKI, security protocols/products will be an added advantage

Additional skills

· Able to work independently and efficiently to meet deadlines.

· Self-motivated, Detail-oriented and organized.

· Experience with Hardware and Software issues.

· Proficient in Internet related applications such as Web Browsers & E-Mail clients

· Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills

· Flexibility to travel, relocate, adapt to locations/languages

Education

BE / B Tech in Computer Science / Electronics/ IT; Msc, MCA and Mtech.

Pay: ₹320,000.00 per year

Benefits:

• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off

Work Location: In person