Fresher/Experienced - Client Service Representative

Client Services Representative – Blended Process | US Night Shift

Location: Aundh, Pune, Maharashtra
Job Type: Full-time, Permanent
Experience: Freshers and experienced candidates
Work Mode: Work from Office
Shift: Permanent US Night Shift
Working Days: 5 days per week with rotational weekly offs
Salary: From ₹2,15,000 per annum

About the Role

We are looking for a Client Services Representative to join our team in Aundh, Pune. The role involves assisting international customers through a blended support process that includes Email, Chat, and Voice.

Freshers with strong English communication skills are encouraged to apply. Candidates should be comfortable working in a US night shift and working from our office.

Key Responsibilities

• Handle customer queries through Email, Chat, and Voice.
• Understand customer concerns and provide appropriate resolutions.
• Maintain professional and effective communication with customers.
• Coordinate with internal teams whenever required.
• Maintain accurate customer records and follow established processes.
• Ensure a positive customer experience.
• Meet assigned quality and productivity standards.

Requirements

• Graduate in any discipline.
• Freshers and candidates with relevant experience can apply.
• Good written and spoken English communication is mandatory.
• Good interpersonal and problem-solving skills.
• Basic knowledge of MS Office.
• Customer-focused attitude with a willingness to learn.
• Ability to work effectively in a team environment.

Mandatory Requirements

• Must be comfortable working in a permanent US Night Shift.
• Must be willing to work from office in Aundh, Pune.
• Must be comfortable handling a blended Email, Chat & Voice process.
• Willingness to work 5 days a week with rotational weekly offs.

Benefits

• Health Insurance
• Paid Time Off
• Leave Encashment
• Provident Fund
• Learning and growth opportunities

Interview Process

Candidates shortlisted for the position may be required to attend an onsite assessment as part of the initial interview round.

To Apply: Kindly share your updated resume at [email protected].

Pay: Up to ₹450,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Are you currently residing in Pune?
• Are you comfortable in Night shift (it is more into rotational shift)?
• Are you comfortable in blended process (Voice, Chat and Email process)?
• How many years of experiences do you have in BPO?
• Our maximum budget is 4.5 CTC, are you comfortable in the budget?
• What is your current / last drawn salary?
• What is your date of birth?
• As part of our first interview round, we conduct an onsite assessment. Would you be comfortable attending the assessment at our office?

Language:

• English (Required)

Location:

• Pune, Maharashtra (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person