Freshers eligible For Voice process

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information to customers regarding products, services, and policies.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-5 years of experience in BPO industry (customer support).
• Excellent communication skills with ability to handle high-pressure situations.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.