Freshers Non Voice Process - Chat Support

Job Overview [24]7.ai is hiring freshers for the position of Associate in Bengaluru. This role involves managing international customer interactions via chat, delivering real-time query resolution, and maintaining high customer satisfaction standards in a global operational environment.

Roles & Responsibilities

• Manage live customer inquiries through international digital chat channels in a timely and professional manner.
• Analyze customer issues, troubleshoot problems, and offer accurate resolutions using internal knowledge bases.
• Maintain superior standards of written English communication and customer service etiquette.
• Achieve key operational metrics, including Chat Handle Time, Quality Scores, and Customer Satisfaction (CSAT).
• Navigate multiple computer applications and databases simultaneously while keeping chat logs accurate and detailed.

Preferred Candidate Profile

• Qualification: Freshers from any educational background (Graduates, Undergraduates, or Diploma holders).
• Communication Skills: Excellent written English skills with strong grammar, spelling, and sentence construction.
• Technical Skills: Basic computer navigation knowledge and standard typing speed with good accuracy.
• Operational Flexibility: Willingness to work in a 24/7 environment with rotational and night shifts.
• Work Location: Bengaluru.

Perks and Benefits

• Take-Home Salary: Up to INR 17,000 per month.
• Retention Bonus: Up to INR 20,000 (Terms & Conditions apply).
• Transportation: Free two-way cab facility provided within operational boundaries.
• Security & Welfare: Health Insurance coverage and Provident Fund (PF) benefits.
• Career Growth: Global work environment offering rapid skill development and internal job postings (IJPs).

How to Apply Interested candidates can reach out directly to the hiring team:
WhatsApp Only: HR Rajesh - +91 7026196825

Email: [email protected]

Pay: ₹17,000.00 - ₹18,500.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Application Question(s):

• Are you in Bengaluru?
• Are you okay for Night Shift?
• Are you okay for Rotational Shift?
• Are you ready to attend interview face-to-face?
• Rate your written communication skills 1 being Lowest and 10 being Highest.
• Are you okay to work 5 days from Bangalore Office?

Shift availability:

• Night Shift (Required)

Work Location: In person