Seward Community Co-op – Friendship Store

Job Description

Front End Shift Lead

Looking for motivated leader with a passion for working in a fast paced, customer service oriented natural foods environment.

Purpose: Using the co-op’s End statement as a guide, ensure smooth operation of the front end during designated shifts, providing outstanding customer service and assisting with store security while maintaining a positive and outgoing demeanor.

Status: Full or Part-time. Reports to Assistant Front End manager. Supervises and coordinates activities of front end staff.

Pay Level: IV union wage scale $22.00 per hour

Responsibilities:

• Perform cashiering, bagging and customer service job duties.

• Oversee established opening or closing procedures.

• Facilitate shift routines, including front end staff breaks, cashier lane rotation, bag stocking and cart retrieval.

• Ensure adequate cashier, bagging and customer service desk coverage.

• Communicate new updates, procedures, and policies to cashiers and customer service staff.

• Ensure staff adhere to all Front End and co-op policies. Follow through when needed and communicate to FE management.

• Facilitate for Front End staff to check email and huddle notes every shift

• Assist front end staff in completing complex sales.

• Assist cashiers in approving checks for payment when supervisor approval is required

• Maintain front end security by ensuring that proper money handling and pick-up procedures are followed.

• Address customer questions and complaints that cannot be resolved by front end staff.

• Communicate with fellow FESL any important updates during shift crossovers.

• Act as the point person for handling all sick calls

• Carry out basic and advanced training for front end staff, as coordinated by front end managers.

• Notify MOD of any situation in which they would need to be involved, such as medical emergencies and security issues.

• Troubleshoot equipment breakdowns during shift as needed, and communicate issues to IT staff or FE management.

• Complete front end cleaning list duties.

• Report front end concerns and suggestions to Front End Managers.

• Meet with Front End Managers as needed.

• Facilitate other tasks assigned by Front End Managers

• Model exemplary employee behavior.

• Attend all Front End and Front End Shift Lead meetings.

• Serve as a Floor Warden as required, according to training received.

• Provide coaching and assistance to Front End staff

• Document any feedback given to Front End employees using established procedures

• Practice patience and openness in customer and staff interactions

• Delegate tasks to staff as needed.

• Adhere to and encourage staff to follow Front End ergonomic guidelines.

Other duties as assigned

Qualifications:

Essential

• Excellent customer service skills

• Strong leadership skills

• Excellent cashiering skills/knowledge of store/POS system

• Understanding of and adherence to Seward Coop policies

• Reliable, predictable attendance

• Ability to remain calm under pressure

• Strong communication skills

• Complex problem solving skills

Functional

• Ability to stand for long periods of time

• Familiarity with Microsoft Office products, email, and computers

• Ability to do math computations to assist customers and cashiers, including addition, subtraction, division, fractions, decimals and percentages.

• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.

• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

• Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

Preferred

• Multilingual a plus

• Demonstrated ability to work with customers and co-workers from various cultural backgrounds