FRONT

About the role

The Front Office Executive is the primary representative of the property, responsible for managing all daily front office operations. This role ensures the highest level of guest service and satisfaction while conscientiously executing all administrative, financial, and procedural tasks in a timely and accurate manner.

Key responsibilities

• Warmly welcome and register all arriving guests and visitors
• Manage the full guest cycle, including providing a friendly, accurate, and efficient check-in and check-out process in strict adherence to company policies
• Proactively handle guest feedback, complaints, and inquiries, providing prompt, courteous, and tactful service recovery
• Effectively communicate essential property information and house rules to guests, particularly regarding chargeable items, damages, and service requests
• Receive, log, and process all incoming guest mail and packages based on the in-house occupancy listing
• Manage general phone inquiries, take accurate messages, and direct calls to the appropriate department
• Process reservations, assign rooms, and issue/activate room keys accurately
• Assist the Sales Team with urgent, top-down reservations and match guest preferences when the Reservation Officer is unavailable
• Manage daily cashier reports, process payments (including deposits), and handle invoicing accurately
• Prepare and manage daily operational reports for every shift

About you

• Bachelor's degree in Hospitality/Tourism and hotel administration
• Minimum 1+ year in Reservations & Front Office experience with serviced apartments/hotels
• Proficient in hotel booking systems and MS Office applications such as Microsoft Word, Excel, Power-point and Outlook
• Self-starter, able to work independently and in a team
• Good written and oral communication skills
• Keen learner and able to multi-task
• Able to work on rotating shifts, weekends and public holidays