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Key Responsibilities

• Welcome and assist patients and visitors in a professional and courteous manner.
• Manage patient registration, appointments, and enquiries.
• Handle incoming calls, emails, and walk-in enquiries efficiently.
• Coordinate appointments with doctors and ensure smooth patient flow.
• Process billing, payments, and maintain front office records.
• Coordinate with internal departments to ensure a seamless patient experience.
• Maintain confidentiality of patient information and uphold service standards.
• Ensure the reception area is organized, professional, and patient-friendly.

Skills & Requirements

• Excellent communication and interpersonal skills.
• Fluency in English, Hindi, and Malayalam is mandatory.
• Pleasant personality with strong customer service and relationship management skills.
• Extroverted, confident, proactive, and well-groomed with a positive attitude.
• Good knowledge of MS Office and basic computer applications.
• Ability to multitask and work effectively in a fast-paced environment.
• Local candidates are preferred.Role & responsibilities

Preferred candidate profile