Front Counter

About the role

Bay Boats is seeking enthusiastic and customer-focused individuals to join our team as Front Counter staff on a casual basis. This is a perfect opportunity for those looking for flexible work arrangements. Based in Scarborough QLD 4020, you will be the first point of contact for our customers, providing exceptional service and creating memorable experiences. This casual position offers flexibility whilst allowing you to be part of a well known local business on the peninsular.

What you'll be doing

• Greeting customers with a warm welcome and providing exceptional front-of-house service
• Processing transactions accurately and efficiently using point-of-sale systems
• Taking orders for food and beverages and communicating them clearly to the kitchen
• Managing the front counter area, maintaining cleanliness and organisation throughout your shift
• Answering customer enquiries and providing information about our offerings and facilities
• Handling payments and managing cash handling responsibilities with accuracy
• Collaborating with team members to ensure smooth operations and excellent customer satisfaction
• Restocking supplies and assisting with inventory management as required
• Following health and safety protocols and food handling procedures at all times

What we're looking for

• Previous experience in hospitality, customer service, or a similar front-facing role is highly desirable

• Excellent communication and interpersonal skills with a genuine passion for customer service

• Ability to work efficiently in a fast-paced environment whilst maintaining accuracy

• Strong numeracy skills and experience with point-of-sale systems or willingness to learn quickly

• Flexible and reliable, with the ability to adapt to varying shift patterns

• A positive attitude, teamwork mentality, and willingness to support colleagues

• Barista/Coffee making experience highly advantageous

• Someone that is eager to learn and grow with potential for leadership or management roles

What we offer

At Bay Boats, we value our team members and offer a supportive working environment with flexible casual hours to suit your lifestyle. You'll be working in a well known small local business in Scarborough, although small can get very busy! We provide on-the-job training to help you develop your skills and knowledge. We are looking for someone who is eager to grow and have desire to lead a team as there is potential for management roles in the future. Our team is committed to creating a positive workplace culture where your contribution is recognised and appreciated. We encourage a healthy work-life balance and support the wellbeing of all our staff members.

About us

Bay Boats is a staple in Scarborough that has been around for 70+ years and well known in the community. We are passionate about delivering outstanding customer experiences in a welcoming and vibrant atmosphere. Our commitment to quality service, combined with excellent food, makes us a favourite destination for locals and tourists alike. We take pride in our team and believe that exceptional customer service is built on the foundation of a happy and motivated workforce. Join us and become part of a business that values both our customers and our team.

Apply now

If you are enthusiastic, customer-focused, and ready to deliver exceptional service, we would love to hear from you. Please submit your application including your CV and a brief cover letter outlining your relevant experience and why you would be a great addition to the Bay Boats team.