Front counter customer service

Front Counter Service Advisor

We are looking for a friendly, organized, and dependable Front Counter Service Advisor to join our team. This position is the primary point of contact between our customers and our service technicians and plays an important role in keeping the shop running efficiently while providing excellent customer service.

The ideal candidate is comfortable working in a busy environment, communicating with customers and technicians, and managing multiple priorities throughout the day. Tire or automotive experience is an asset.

Responsibilities include

• Greet customers and provide friendly, professional service in person and over the phone.
• Determine customers' tire and service needs and recommend the appropriate products and services.
• Provide tire pricing, availability and service estimates.
• Schedule appointments and coordinate the daily service workload
• Create and manage work orders accurately.
• Communicate customer requirements and vehicle information clearly to technicians.
• Keep customers informed of service progress, additional work required and expected completion times.
• Sell tires and related products based on vehicle requirements, customer needs, driving habits and budget.
• Explain tire options, including differences in brands, sizes, applications and features.
• Recommend appropriate services such as tire installation, balancing, rotations, flat repairs, seasonal changeovers and related automotive services.
• Process invoices, payments and customer transactions.
• Handle customer questions and concerns professionally and work toward practical solutions.
• Maintain accurate customer, vehicle and service records.
• Maintain a clean, organized and professional front-counter and customer waiting area.
• Perform other duties as required to support the day-to-day operation of the shop.

Qualifications

• Strong customer service and communication skills.
• Comfortable operating computers, point-of-sale systems and basic office software.
• Ability to stay organized and manage several customers, vehicles and work orders at the same time.
• Dependable and able to work efficiently as part of a team.
• Comfortable communicating with both customers and automotive technicians.
• Previous tire, automotive, parts, retail, or service-advisor experience is an asset.
• Knowledge of tire sizes, applications and basic automotive service is an asset but not required.
• Valid driver's license is required.

What We're Looking For

We are looking for someone who understands that great service involves more than simply selling a tire. The successful candidate will listen to customers, provide clear recommendations, communicate effectively with the shop ultimately helping ensure each customer has a positive experience from the time they arrive until their vehicle is completed.

Pay: $18.00-$19.00 per hour

Expected hours: 40.0 per week

Work Location: In person