Front Counter Service Writer

Key Responsibilities:

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills / Education / Requirements:

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.
• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Overtime maybe required.

Benefits:

• 401(k) with Company Match
• Health, Dental, Vision, and Life Insurance
• Paid Time Off
• Paid On-the-Job Training
• Career Growth Opportunities

Why Join Southern Tire Mart?

• #1 Commercial Tire Dealer in the U.S. since 2008
• #1 Truck Retreader in North America since 2007
• #1 North America Commercial Tire Dealer since 2012
• Family-owned company with a culture of service excellence