Front Desk 2nd Shift

Job Summary

Join our dynamic hospitality team as a Front Desk Associate on the 2nd Shift, where your energy and customer service expertise will create memorable experiences for our guests. In this vital role, you will be the first point of contact, ensuring smooth check-in and check-out processes, managing guest inquiries, and maintaining exceptional guest relations. Your proactive approach and hospitality management skills will contribute to a welcoming environment that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hotel management skills while working in a lively, guest-focused setting.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage hotel reservations using property management systems (PMS) such as HotelKey or similar platforms
• Handle multi-line phone systems with excellent phone etiquette, addressing guest inquiries and requests promptly
• Assist guests with check-in and check-out procedures efficiently, ensuring accuracy and guest satisfaction
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Respond swiftly to guest concerns or issues, applying customer service problem-solving techniques to resolve conflicts effectively
• Follow hotel emergency procedures to ensure safety and security of guests and staff during night hours
• Maintain detailed shift reports, incident logs, and communication records for seamless operations

Skills

• Proven experience in front desk operations within a hotel or resort environment
• Familiarity with hospitality reservation systems such as OPERA or other property management software (PMS)
• Strong customer service skills with a focus on guest relations and guest services excellence
• Knowledge of hotel emergency procedures and night audit processes for overnight operations
• Excellent phone communication skills with multi-line phone system proficiency and phone etiquette mastery
• Ability to problem-solve quickly, demonstrating patience and professionalism in challenging situations
• Experience in resort settings or high-volume hotels preferred to handle diverse guest needs efficiently

Join us in delivering outstanding hospitality experiences! Bring your enthusiasm, multilingual abilities, and passion for customer service to our team—where every shift is an opportunity to make a positive impact on our guests’ stay.

Pay: From $12.00 per hour

Expected hours: 16.0 – 32.0 per week

Benefits:

• Employee discount
• Free parking

Work Location: In person