Front Desk (3rd Shift)

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Pay Range ✔ $15 - $16.50

• Pay is based on experience and applicable licensure **

Employment Type & Schedule ✔ 3rd Shift | Full-Time | 12:30am-8:30am

Why Join Resthaven? ✔ A supportive and mission-driven work culture

✔ Opportunities for growth, leadership, and development ✔ A chance to make a real impact in the lives of residents every day

✔ NOMI health insurance network with zero co-pay, deductible or co-insurance expense

Essential Responsibilities ✔ Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.

✔ Greet and assist residents with daily needs.

✔ Sort inter-office and external mail.

✔ Assists in coordinating the emergency response system.

✔ Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.

✔ Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.

✔ Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.

✔ Make referrals to the Administrator regarding resident concerns and behavior issues.

✔ Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.

✔ Gather and input data for facility communication system, maintenance requests and inquiry database.

✔ Scan and upload documents into resident clinical chart.

✔ Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.

✔ Assumes all other position related responsibilities as assigned and campus needs evolve.

Knowledge, Skills & Abilities ✔ Ability to complete multiple tasks with interruptions.

✔ Professional phone skills and appearance.

✔ Effective decision-making skills.

✔ Ability to effectively coordinate emergency and evacuation situations when necessary.

✔ Ability to speak clearly and distinctly when making announcements.

✔ Effective verbal and written communication skills.

✔ Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.

✔ Computer literate and familiar with Word, Excel, Email, etc.

✔ Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.

✔ Ability to display a sense of caring, concern, compassion, and dignity for residents.

✔ Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.

✔ Well organized and attentive to detail.

Education, Training, Experience ✔ High school graduate or successful completion of GED.

✔ Previous receptionist experience or training desired, preferably working with the elderly.

✔ Participates in learning and development opportunities.

✔ Attends all required training and departmental meetings.