Front Desk Admin

Job Overview

We are seeking a dynamic and organized Front Desk Admin to be the welcoming face of our healthcare facility. This vital role combines exceptional administrative support with patient service excellence, ensuring smooth clinic operations from check-in to documentation review. The ideal candidate will possess strong computer skills, familiarity with Electronic Medical Records (EMR) systems, and a passion for delivering outstanding customer service. Join us to contribute to a caring environment where efficiency and compassion go hand in hand!

Duties

• Greet patients and visitors warmly, providing excellent customer service while managing multi-line phone systems with professionalism and courtesy.
• Schedule appointments, coordinate medical visits, and manage clinic calendars using EMR/EHR system
• Verify patient insurance coverage, review medical documentation, and assist with billing processes including medical collection procedures.
• Maintain accurate medical records by filing, updating electronic health records (EHR), and ensuring compliance with HIPAA and clinical confidentiality policies.
• Assist with intake procedures, including collecting patient information, verifying insurance details, and explaining clinic policies.
• Support medical billing and coding activities by understanding CPT codes, ICD-9/10 coding standards, and Medicare requirements.
• Perform administrative tasks such as data entry, document review, faxing, copying, and managing office supplies to ensure an efficient front desk operation.

Qualifications

• Proven experience in a medical office setting or healthcare environment with familiarity in clinic operations and medical administrative support.
• Strong knowledge of EMR/EHR systems including Streamline MD, Epic, Meditech, eClinicalWorks, or similar platforms
• Excellent communication skills—bilingual abilities are highly valued—and phone etiquette to handle patient inquiries effectively.
• Proficiency in Microsoft Office Suite (Word, Excel) along with strong typing skills for accurate documentation review and data entry.
• Knowledge of health insurance processes including Medicare billing, health information management, and clinical confidentiality policies.
• Experience with medical coding (ICD-10/ICD-9), CPT coding, and medical billing procedures is preferred.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail in all administrative tasks.

Join our team to make a meaningful difference in patient care through dedicated administrative support! We value energetic professionals committed to fostering a welcoming environment where healthcare meets efficiency.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of experience do you have scheduling patients in a medical office?
• How many years of experience do you have with verifying medical insurance and eligibility?
• How many years of experience do you have obtaining referrals or prior authorizations?
• Do you have experience collecting copays, deductibles or patient balances?
• Do you have experience using electronic medical records?
• Are you comfortable answering multiple phone lines while assisting patients at the front desk?
• Are you comfortable working in a fast-paced medical office and managing

several responsibilities at the same time?

• Are you comfortable learning and following established scheduling rules, office

procedures, and insurance requirements?

• Are you willing and able to travel between clinic locations as needed for work

and training?

• Please describe the EMR/EHR systems, insurance portals, or medical office

software you have experience using.

• Describe how you would prioritize your responsibilities if the phone is ringing,

a patient is waiting to check in, and another patient needs assistance scheduling
an appointment.

• This position requires dependable attendance and punctuality. Are you able to

reliably report to all scheduled shifts, including during your training period?

Experience:

• Medical : 1 year (Required)

Ability to Commute:

• Kailua-Kona, HI 96740 (Required)

Work Location: In person