Front Desk Admin (North Shore)

General Duties and Responsibilities

• Greet and register incoming patients for their upcoming appointment.
• Verify demographic and insurance information is current and active.
• Maintain the waiting area, keeping it clean and refreshments well stocked.
• Answer incoming calls and address any scheduling needs.
• Prepare charts and intake material for clinical staff documentation.
• Maintain patient chart material and documents.
• Faxing and mailing necessary documents for clinical staff and patients as needed.
• Manage the flow of all incoming traffic and direct accordingly.
• Coordinate with HR and clinical staff to ensure compliance and efficiency with current policies.
• Delegate clerical duties within the administrative staff to maximize productivity.
• Manage emails, letters, packages, phone calls and other forms of correspondence throughout the office.
• Track and maintain inventory for office supplies and refreshment counter.
• Assist medical staff with any administrative tasks.
• Schedule educational dinners and lunches for provider continuing drug education.
• Additional responsibilities as assigned.

Requirements

• Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records.
• Knowledge/ experience of Epic EMR registration.
• Experience with patient centered care.
• Punctuality and impeccable attendance.
• Strong communication skills with both professionals and patients from all demographics.
• Non-judgmental approach to patient care.
• Technical skills with required office equipment.
• Patience and great attention to detail.
• Completely understand the healthcare privacy laws as outlined in HIPAA.
• LGBTQIA cultural competency.
• Ability to work collaboratively in team-based care.
• Ability to adapt to a work environment that is constantly changing and not always structured.
• Ability to work in a fast paced and, at times, excited atmosphere.
• Maintain a professional attitude and demeanor.
• Ability to multi-task.