Front Desk Administrator

This is a part-time position, initially for 10.5 hours per week. There is potential to increase these hours in the future.

Availability to work 4 pm–9:15 pm on Tuesdays and Thursdays is essential.

**PLEASE NOTE: Applications without a covering letter/supporting statement will not be considered.**

We are looking for an enthusiastic, friendly and customer-focused Front Desk Administrator to join our team.

The ideal candidate will have excellent interpersonal skills, be able to multitask effectively and feel confident dealing with customers of all ages, both in person, via email and over the phone. You will be the first point of contact for students and teachers, creating a welcoming environment, handling enquiries and helping to ensure the smooth running of daily operations within our academies. The ability to work under pressure while remaining professional, friendly and personable is essential.

The successful candidate will provide excellent customer service and have a genuine desire to go the extra mile for our students. You will be passionate about creating a welcoming environment, delivering a high-quality service and adapting to changing priorities with ease.

The role would suit someone with an interest in, or knowledge of, music, although this is not essential for the right candidate. We have centres in Cosham and Southsea, and you may be required to work at either location, so the ability to travel between both centres is necessary.

About the company:

PMA Music Academy is a busy and fast-growing private music school based in Portsmouth, with centres in Cosham and Southsea. PMA provides one-to-one and group music lessons, as well as a wide range of additional music opportunities for students of all ages and abilities. The Academy also provides music teachers to Junior and Secondary Schools across Hampshire for peripatetic instrument lessons.

About the Front Desk Administrator role:

• Oversee the reception desk at our music centres
• Provide a high standard of customer service through effective communication with students, parents, teachers and other staff
• Help ensure that centres are running smoothly and that health and safety and child protection procedures are followed
• Complete all relevant administration relating to the services offered by the music academy

Daily tasks will include:

• Providing a warm and friendly welcome to customers
• Handling enquiries by phone, email and in person, responding in a timely and professional manner
• Carrying out a variety of administrative tasks, including booking and cancelling lessons and triaging the email inbox
• Preparing teaching rooms for lessons
• Supporting the smooth running of the centre and assisting with day-to-day tasks as required

The successful candidate will:

• Have a warm, friendly and outgoing personality
• Have energy and enthusiasm, and be confident, motivated and hard-working
• Be able to build excellent working relationships with colleagues and customers
• Have strong communication skills, both written and verbal
• Have good IT skills and experience using a range of systems and software
• Have excellent attention to detail
• Be able to multitask and prioritise a busy and varied workload
• Be able to work effectively as part of a team while also taking initiative when working independently
• Be committed and reliable, taking responsibility for their own performance

The successful candidate will have experience of:

• Dealing with people of all ages, including adults and children
• Working in a busy reception environment or similar
• Prioritising tasks and managing their own workload
• Dealing with customer problems and confidently handling enquiries

Before applying, please read the above job description carefully to ensure you meet the essential criteria. To apply, please send your CV along with a covering letter/supporting statement outlining how you meet the criteria set out in this job description.

Due to the nature of this role, which involves working with children and vulnerable adults, the successful candidate will be required to undertake a Criminal Record Check.

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Work Location: In person