Front Desk Administrator

Anyone can hand out forms and book appointments. We are looking for someone who turns a nervous patient into a loyal one. A premium dental clinic in Dubai is hiring a Front Desk Administrator. We are not looking for just a receptionist. We want someone who knows how to build warm, trusting relationships a person who listens, communicates with genuine care, presents our services with confidence, and makes every patient feel looked after from the very first hello. If you believe great service starts at the front desk, we would love to meet you.

What we offer

• Official employment under UAE labor law
• Medical insurance
• Full-time role, 24-month contract
• A friendly team and real opportunities for professional growth

Your responsibilities

• Welcoming and assisting patients on arrival
• Scheduling, confirming, rescheduling, and canceling appointments
• Advising patients on services, pricing, and current offers
• Communicating with patients by phone and messaging apps
• Handling payments and processing insurance eligibility & approvals
• Maintaining patient records and day-to-day documentation
• Coordinating front-desk operations and keeping the reception area in order
• Following confidentiality standards and internal clinic procedures

Desired Candidate Profile

What we are looking for

• Currently based in the UAE, with local front-desk or customer-service experience
• 2+ years in a front-desk, reception, or guest-relations role
• Strong service mindset and attention to the patient experience
• Confident sales, phone, and appointment-handling skills
• A warm, tactful, and natural communication style
• The ability to hear what a patient needs and suggest the right solution
• Fluent English; Arabic is a strong advantage
• Comfortable handling payments and basic invoicing
• Confident MS Office user
• Clear communication, reliability, proactivity, and a team-player attitude

Nice to have

• Experience in a dental, medical, or aesthetic clinic is a strong advantage
• Knowledge of dental terminology
• Additional languages
• Experience working with premium-segment clients'